Encompass is committed to providing superior service to our valued customers and offers multiple ways to get in touch:

  • Call Center, 866.779.5153, available Monday through Friday, 8 a.m.-6 p.m. Eastern Time Eastern Time
  • Online Chat Service, available Monday through Friday, 9 a.m.-5 p.m. Eastern Time
  • Online Contact Form, available 24/7, see below for the form that addresses your needs. A customer service representative will respond to your inquiry/request within 24-48 hours.


Live Chat Software


Contact Forms

Click below to create an RMA.
Parts Return Request

Click below to request an expected time of arrival for a back ordered part.
ETA Request

Click below to make a damaged package claim.
Damaged Package Claims

Click below to cancel an order.
Cancellation Request

Click below to inquire about a part that is not listed on the website.
Parts Research Request

Click below to submit a suggestion to our company.
Customer Suggestions

Click below to submit a purchase order.
Customer Purchase Orders

Click below for all other customer service assistance, such as part price and availability, placing an order, etc.
Customer Service

Get in Touch

Backed by 60+ years of experience, Encompass is a market-leading supplier of finished goods and genuine replacement parts for a diverse range of products from consumer electronics to pool and spa equipment. Encompass distributes new, reclaimed and compatible parts for nearly 200 top manufacturer brands through distribution facilities strategically located in Georgia and South Florida. With the largest multi-vendor parts inventory in the industry, we provide access to 8+ million parts in our database, helping to ensure superior fill rates for all our valued customers.


Main Office

Phone: 866.779.5153 - For all parts-related inquiries

Business Development

Phone: 866.779.0018 - For potential Business Partners only

Business Hours

Monday through Friday, 8 a.m.-6 p.m. Eastern Time

Looking for Supply Chain Management Solutions?

Visit our corporate site for information on how Encompass can be a valuable partner to your business!

All parts and service related questions/comments should be made through this dedicated parts site, encompass.com. All corporate information, including our full suite of supply chain solutions, career opportunities and more, can be found at solutions.encompass.com.